Supplements & Nutritional Products
Sealed products within 10 days of receipt eligible for a refund less cost of shipping plus 10% restocking fee.
Sealed products within 30 days of receipt eligible for refund less cost of shipping plus 15% restocking fee.
Opened products within 30 days of receipt eligible for exchange or refund less cost of shipping plus 25% restocking fee. Products past 30 days are not eligible.
Sealed products after 30 days and up to 90 days of receipt are eligible for refund less cost of shipping plus 20% restocking fee. Products over 90 days are not eligible for refund.
Unused equipment within 30 days for exchange or refund less 10% of sale price
Used equipment within 15 days for exchange or refund less 15% of sale price
If you place an order with perishable food items and are unable to pick-up, give incorrect shipping information and/or refuse order. You will be charged for the cost of said goods and any shippings costs incurred.
Fitshop.ca Returns Department
1516 Merivale Rd.
Ottawa, Ontario K2G 3J6
It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.