Answers to All of Your Shipping Questions
Due to higher holiday shipping volumes at Canada Post. It's possible your orders could take longer than usual to arrive from our warehouse from November 20th – January 5th.
Does Fitshop.ca offer free shipping?
Yes! Fitshop gladly ships qualifying orders with a subtotal of $49+ for free within Canada (Yukon, Northwest Territories & Nunavut Excluded). We use Canada Post Expedited shipping for free shipments.
Are there restrictions to free shipping?
Not all items on Fitshop.ca qualify for the free shipping offer. Since Fitshop.ca sells equipment of all sizes and weights, we are unable to ship everything on the website for free. Under each item that qualifies for free shipping, you will see 'Free Shipping on orders $49+'. If you purchase an item that isn't recognized as a free shipping item, there will be a shipping charge. For example, if your order contains $49+ of supplements and a 25 lbs kettle bell, there will be a shipping fee added to your total due to the heavy piece of equipment.
Also, we are unable to offer free shipping to certain postal codes within Canada. This is due to the extremely high cost of shipping to said areas. We are however, able to get your packages shipped out to you for a flat-rate fee of $8.95. Check the list below to see if your postal code is subject to the flat rate.
Newfoundland & Labrador
A0A - A0O
B0A - B0E
E5E - E5G
P0A - P0L
S0A - S3M
V0A - V0B
T0A - T0K
Note: In special circumstances where the shipping charge is extremely high, we may ask the customer to pay for more than the flat rate. In these cases, we will never charge your card without consent, but rather call or email you and figure out a reasonable course of action.
How are the orders sent?
All orders are sent via Canada Post. Free shipping is Expedited, but you can upgrade to Xpresspost.
What if I want to make changes to my order?
You are free to make changes to your order up until 24 hours after placing your initial order or once you receive notification that your order has shipped, whichever comes first.
When will I receive my order?
Orders ship out between 2 - 5 days from the point of purchase. You will receive a shipment notification in your inbox as soon as it leaves our warehouse Shipments are sent from Ottawa, Ontario. Please refer to the chart below for estimated shipping times.
Note: Weekends and holidays do not count as a shipping day.
|Ottawa||1 Day||1 Day guaranteed|
|Toronto||1 Day||1 Day guaranteed|
|Montreal||1 Day||1 Day guaranteed|
|Halifax||2 Days||2 Days guaranteed|
|St. John's||4 Days||2 Days guaranteed|
|Winnipeg||3 Days||2 Days guaranteed|
|Edmonton||4 Days||2 Days guaranteed|
|Calgary||4 Days||2 Days guaranteed|
|Regina||4 Days||2 Days guaranteed|
|Saskaton||4 Days||2 Days guaranteed|
|Vancouver||5 Days||2 Days guaranteed|
Where do you ship?
We ship to Canada and USA exclusively. This includes all P.O. Boxes and rural roads.
How do I track an order?
Tracking your Fitshop.ca package is easy. As soon as your package leaves our warehouse, you will receive a shipping notification from Canada Post containing your tracking information. If you created an account before placing your order (we highly recommend this), you will find your tracking information in your My Account area. Simply click on "View order" for the order that you'd like to track and from there click "Track your order". You will be automatically taken to Canada Post with the proper tracking information.
If you did not create an account before making your purchase, you will also receive a notification from Canada Post when your order leaves our warehouse.
If you have not received a notification from Canada Post yet, please make sure to check your Junk or Spam folder before contacting us.
You may use the same tracking method while your package is in Canada. This means that you can follow it from our warehouse in Ottawa, Ontario, all the way to the US/Canadian border.
Tracking from this point forward will depend on two things. Whether you selected our US Expedited or US Xpresspost shipping option.
US Expedited shipping does not allow you to track your package once it has crossed over into US Customs. The arrival date that has been given to you by Canada Post, is indicating how long until the package reaches the border from our warehouse. Please allow for an extended 3-5 Business Day wait before the package arrives at your shipping address.
US Xpresspost shipping does allow you to track your package upon entering US Customs. Simply take the tracking number that was provided to you by Canada Post and enter it here...
If you have any further questions or you feel that your package might be lost or stolen. Please contact the Fitshop.ca directly.
The online tracking says my package has been delivered, but it's not here. What now?
Don't panic! When packages are loaded and scanned for daily deliveries by Canada Post, the tracking gets updated prematurely. Give it the day, you'll most likely get your package by the afternoon.
A second possibility is that the mail carrier left the package in a safe area close to or around your home. Check behind recycling bins or patio furniture. Dropping a package at your house is a judgement call by the mail carrier. Also, check with neighbours. Mistakes happen. It is possible that your package was delivered to a neighbour by accident.
Another scenario in which your order shows to be delivered happens when a card has been left on your door. Even though tracking shows delivered, it really means that a delivery was attempted. Canada Post will normally make 2-3 attempts before leaving it at the post office for pickup. If this is the case, bring two pieces of ID to claim your package.
My package never arrived, now what?
Not to worry, we will find out what happened and make sure you get exactly what you ordered. Please contact us immediately either by email: email@example.com or by phone 1-877-224-1881.
My package has been seized, what should I do?
Although it's a rare occurance due to circumstances outside of our control, some US orders get stopped at customs.
If your package is stopped by customs, you may or may not receive a notice from them. If the products are indeed illegal in your country, they will most likely return the package to us. If they do, there may be a return shipping fee. Once the package is received back by us, we will contact you by e-mail and refund you for the products, minus the shipping fees. You can also use this credit towards different products or have the package shipped again. We will help you out!
If the package is not sent back to us or if it is destroyed, we will not be able to refund any part of the purchase price. We apologize for the inconvenience and we hope you will give us a try again with different products.
We hope you can understand the reasons that we cannot refund you for seized products. Our goal is to make every customer happy!
We reserve the right to limit quantities. Note to customers in Nunavut, NWT, Yukon (and other remote locations)
You will be charged an additional charge if your package has been sent back to us after a 3rd delivery attempt by CanadaPost.
We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside Canada. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide and list contents as Nutritional Products as required by Canadian Laws. The laws are different in every country, they change often, and we cannot keep up with them all. The responsibility is yours to check with your country's Customs office to see if your country allows the shipment of products you ordered (or wish to order) to your country.
We will do our part and follow the exact directions in your order. We will ship the products that you pick to the address that you provide. We will give you the best service and ship it very quick at the rates that we have agreed to on our site with Canada Post. If for whatever reason the package is seized by Customs Officials, we will not issue you a refund unless all products are returned to us in their original condition. Most orders make it through customs fine; however, most orders that are stopped are returned to us. Also, if the package is returned to us by Customs Officials, you are still responsible for any shipping charges. You pay actual shipping charges based on the weight of the package.
Any duties or taxes that may apply are your responsibility.
By ordering from our site you are stating that you agree to the above paragraphs. Don't worry though, we rarely have problems with international shipments and almost all Canadian products are legal in almost all countries.
Fitshop.ca does not ship outside of Canada and the United States of America at this time.
Products That Do Not Ship Outside of Canada
If you purchase a product or products that do not ship outside of Canada, your order will be refunded. An administration fee (15%) will be charged for reversing any Ephedrine orders out of Canada as per Health Canada Regulations for the exportation of controlled substances.