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Returns

Return Policy

Supplements & Nutritional Products

Sealed products within 10 days of receipt eligible for a refund less cost of shipping plus 10% restocking fee.

Sealed products within 30 days of receipt eligible for refund less cost of shipping plus 15% restocking fee.

Opened products within 30 days of receipt eligible for exchange or refund less cost of shipping plus 25% restocking fee.

Equipment

Unused equipment within 30 days for exchange or refund less 10% of sale price

Used equipment within 15 days for exchange or refund less 15% of sale price

Perishable food

If you place an order with perishable food items and are unable to pick-up, give incorrect shipping information and/or refuse order. You will be charged for the cost of said goods and any shippings costs incurred.

 

Fitshop.ca Returns Department

1516 Merivale Rd.
Ottawa, Ontario K2G 3J6
Canada

It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.