Returns

Return Policy

Supplements & Nutritional Products

Sealed products within 10 days of receipt eligible for a refund less cost of shipping plus 10% restocking fee.

Sealed products within 30 days of receipt eligible for refund less cost of shipping plus 15% restocking fee.

Opened products within 30 days of receipt eligible for exchange or refund less cost of shipping plus 25% restocking fee.

Equipment

Unused equipment within 30 days for exchange or refund less 10% of sale price

Used equipment within 15 days for exchange or refund less 15% of sale price

Perishable food

If you place an order with perishable food items and are unable to pick-up, give incorrect shipping information and/or refuse order. You will be charged for the cost of said goods and any shippings costs incurred.

 

Fitshop.ca Returns Department

1516 Merivale Rd.
Ottawa, Ontario K2G 3J6
Canada

It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.

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Canada Day Sale - 20% Off Everything, Applied Automatically

  • Save even more when you Buy 2 of any OneBrand, ALLMAX, Purely Inspired, Force Unknown and more!
  • Discount applies to non-sale items only.
  • Items located in our OnSale! section do not qualify for this offer.
  • Does not stack with any other promotions or discounts, unless otherwise noted.
  • Does not apply to orders already in our system.
  • Offer ends Thursday, July 5 at 3pm EST.
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Free Shipping on Orders Over $69

  • Free shipping is qualifies at $69+, after all discounts and before taxes are applied
  • Available for orders shipped within Canada only* (US orders do not apply)
  • We reserve the right to exclude any order from this offer
  • Orders are shipped via Canada Post, Expedited

Certain postal codes within Canada do not qualify for Free Shipping. This is due to the extremely high cost shipping costs. We are however, able to get your packages shipped out to you for a flat-rate fee of $8.95. Check the list to see if your postal code is subject to the flat rate.

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